ETCO Engineering for Trading & Contracting
1. Introduction
ETCO Engineering for Trading & Contracting ("ETCO", "we", "us", or "our") is committed to protecting the privacy and personal information of individuals who interact with our website, applications, digital services, and business communication channels.
This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our website, Facebook applications, Facebook Pages, Instagram integrations, WhatsApp Business Platform, and other authorized business communication services.
By using our services or communicating with ETCO, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with our services, we may collect the following information:
Personal and Contact Information
- Full name
- Email address
- Telephone and WhatsApp numbers
- Company name and professional contact information
- Information voluntarily submitted through forms, inquiries, or messages
Social Media and Messaging Information
- Facebook or Instagram profile identifiers and publicly available profile information, where permitted
- WhatsApp Business messaging identifiers and telephone numbers
- Messages, inquiries, and attachments sent to our official business accounts
- Message timestamps, delivery status, and interaction history
- Information made available through Meta APIs based on authorized permissions
Website and Technical Information
- IP address
- Browser type and device information
- Website usage and diagnostic information
- Cookies and similar technologies, where implemented
We only request and process information reasonably necessary for our legitimate business purposes and the functionality of our services.
3. How We Use Your Information
ETCO may use collected information to:
- Respond to customer inquiries and support requests.
- Manage communications through Facebook, Instagram, and WhatsApp Business.
- Provide product information, quotations, technical assistance, and after-sales services.
- Manage customer relationships and service requests.
- Operate authorized Meta applications and integrations.
- Improve website functionality, communication efficiency, and customer experience.
- Maintain the security, reliability, and integrity of our systems.
- Comply with applicable legal obligations.
We do not sell personal information collected through our applications or business communication channels.
4. Facebook, Instagram, and WhatsApp Integration
ETCO uses Meta Platforms technologies and authorized APIs to support business communications and customer service.
Depending on the permissions granted and services enabled, our applications may access and process information through:
- Facebook Login
- Facebook Pages and Messenger
- Instagram professional account integrations
- WhatsApp Business Platform (Cloud API)
- Meta Graph API and related business integration services
Information obtained through these platforms is processed only for authorized business purposes and in accordance with applicable Meta Platform Terms, developer policies, and relevant privacy requirements.
We do not request access to unrelated personal information or use Meta-provided information for unauthorized purposes.
Users may manage applicable permissions through their Facebook, Instagram, or WhatsApp settings.
5. WhatsApp Business Communications
When you contact ETCO through WhatsApp, we may process your telephone number, profile name where available, message content, attachments, and associated communication metadata.
This information is used to respond to inquiries, provide technical support, coordinate services, and maintain relevant customer communication records.
WhatsApp messages may be processed through Meta's WhatsApp Business Platform and authorized technology providers supporting our messaging services.
Where required, ETCO obtains appropriate consent before sending business-initiated or promotional communications. Users may request that ETCO stop sending non-essential messages at any time.
7. Data Storage and Security
ETCO implements reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
These measures may include access controls, secure authentication, encrypted communications, and restrictions on access to business communication systems.
Although we take appropriate precautions, no internet-based system or method of electronic storage can be guaranteed completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain relevant business records, resolve disputes, or comply with applicable legal obligations.
When personal information is no longer required, ETCO will delete or anonymize it where reasonably practicable, subject to legal and operational requirements.
9. User Rights and Data Deletion Requests
Users may request access to, correction of, or deletion of their personal information held by ETCO, subject to applicable legal requirements.
To request deletion of personal information collected through ETCO applications or Meta integrations:
- Email: info@etco.com.ps
- Subject: Personal Data Deletion Request
Please include sufficient information to help us identify the relevant account or communication records, such as your name and the email address or telephone number used to contact ETCO.
For security purposes, ETCO may request reasonable verification of your identity before processing a request.
Following verification, we will review and process valid deletion requests within a reasonable timeframe, subject to applicable legal retention obligations.
Users may also remove applicable app permissions through their Facebook account settings.
11. Children's Privacy
Our services are intended primarily for businesses, professionals, and individuals seeking ETCO products or technical services.
We do not knowingly collect personal information from children in violation of applicable law. If we become aware that such information has been collected improperly, we will take appropriate steps to delete it.
12. International Data Processing
Some information may be processed or stored by authorized technology providers operating outside Palestine, including providers supporting Meta integrations and cloud-based services.
Where applicable, ETCO takes reasonable steps to ensure that such processing is carried out in accordance with relevant legal requirements and appropriate data protection safeguards.
13. Changes to This Privacy Policy
ETCO may update this Privacy Policy periodically to reflect changes in our services, technologies, legal obligations, or privacy practices.
Any updated version will be published on this page with a revised effective date.
14. Contact Information
For questions, concerns, or requests relating to this Privacy Policy or the processing of personal information, please contact:
ETCO Engineering for Trading & Contracting
Address: Beitunia, Ramallah, Palestine
Website: https://www.etco.com.ps
Email: info@etco.com.ps
Telephone: +972 (2) 2908222